Welcome to your SHCA Plan

QUESTIONS?
CALL MEMBER CARE SERVICES
1-855-345-7422

Key Plan Features

FIND A PRIMARY CARE PROVIDER (PCP)

What are the benefits of having an established PCP?
Why is Stanford Health Care Alliance requiring a PCP?
Do I need to select a PCP?
If I don’t have a personal doctor, how should I select one?

You can search the Stanford Health Care Alliance provider directory for a PCP, or you can call Stanford Member Care Services at 1-855-345-7422 for assistance selecting a personal doctor. You have the option to choose from hundreds of Stanford Medicine PCPs located at 100+ clinics throughout the Bay Area. We have also partnered with several physician organizations that are part of the network, including Affinity Medical Group, Brown & Toland Physicians (in San Francisco) and Washington Township Medical Foundation.

Can I change my PCP?

Yes, you can change your PCP at any time after January 1st by calling Member Care Services at 1-855-345-7422,
Monday – Friday, 6:30 a.m. – 7:00 p.m.

Can I self-refer to specialists?
Are there other hospitals in the plan besides Stanford Hospital, Lucile Packard Children’s Hospital Stanford, and Stanford Health Care – ValleyCare?

Yes, many hospitals across the Bay Area currently participate in the plan, including El Camino, Good Samaritan, Sequoia, Washington, Alta Bates Summit, and California Pacific Medical Center hospitals. To find in-network hospitals, you can search the provider directory or call Member Care Services at 1-855-345-7422.

Have Questions or Need Help?

Our Member Care Services can help:

  • Find a doctor, clinic, urgent care center or hospital
  • Answer questions about the plan and how it works

1-855-345-SHCA (7422)  (Monday - Friday   6:30 a.m. - 7 p.m.)

Submit a request or question

CONTACT US