For Providers

Providers can submit authorizations for Stanford or Cisco members to SHC Alliance through the Aetna Provider Portal or by calling Aetna Provider Services
at 1-888-632-3862.

Have Questions or Need Help?

Our Member Care Services can help:

  • Find a doctor, clinic, urgent care center or hospital
  • Answer questions about the plan and how it works

1-855-345-SHCA (7422)  (Monday - Friday   6:30 a.m. - 7 p.m.)

Submit a request or question