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For Providers

Providers can submit authorizations for Stanford or Cisco members to SHC Alliance through the Aetna Provider Portal or by calling Aetna Provider Services
at 1-888-632-3862.

Have Questions or Need Help?

Our Member Care Services can help:

  • Find a doctor, clinic, urgent care center, or hospital
  • Answer questions about the plan and how it works

1-855-345-7422  (Monday–Friday, 6:30 a.m.–7 p.m. PT) excluding holidays

Submit a request or question