Welcome Packard Children’s Health
Alliance employees!
With Stanford Medicine at its core, Stanford Health Care Alliance (SHCA) is a model of care that emphasizes coordinated and personalized care to help you achieve your best health.
Effective January 1, 2025, Packard Children's Health Alliance will move its Aetna plans to the SHCA platform. Those plans include:
Packard Children's Health Alliance - Aetna SHCA PPO
Packard Children's Health Alliance - Aetna SHCA HDHP
Packard Children's Health Alliance – Stanford Health Care Alliance
Key Plan Features
What’s staying the same
Aetna will administer the plans, offering the same provider networks that are currently available.
What’s changing
You will now have access to SHCA’s integrated Member Care Services and Care Management expertise.
Our Care Management team is part of the Stanford Medicine family and has access to Stanford’s electronic medical record system. This allows our nurse care managers and care coordinators to understand your care, message providers on your behalf, and support you on your health care journey.
Our Member Care Services team is also part of Stanford Medicine. They have access to both Stanford’s electronic medical record system and Aetna’s claim system. They can answer questions about your benefits, including share of costs and claims. They can help you find in-network providers, assist in scheduling appointments, and, when appropriate, connect you with other resources such as Care Management.
What’s changing
If you have questions about the plans, need to confirm in-network providers, or need to connect with Care Management, please contact Member Care Services at 1-855-345-7422.