Welcome Stanford Health Care employees!
With Stanford Medicine at its core, Stanford Health Care Alliance (SHCA) is a model of care that emphasizes coordinated and personalized care to help you achieve your best health.
Effective January 1, 2025, Stanford Health Care will move its Aetna plans to the SHCA platform. Those plans include:
Stanford Health Care – Stanford Health Care Alliance - SEIU, Non-Rep and USAU
Stanford Health Care – Stanford Health Care Alliance - CRONA
Stanford Health Care - Aetna SHCA HDHP - CRONA
Stanford Health Care - Aetna SHCA HDHP – SEIU, Non-Rep and USAU
Stanford Health Care - Aetna SHCA POS II Plan - House Staff
QUESTIONS?
CALL MEMBER CARE SERVICES
1-855-345-7422
Key Plan Features
What’s staying the same
Aetna will administer the plans, offering the same provider networks that are currently available.
What’s changing
You will now have access to SHCA’s integrated Member Care Services and Care Management expertise.
Our Care Management team is part of the Stanford Medicine family and has access to Stanford’s electronic medical record system. This allows our nurse care managers and care coordinators to understand your care, message providers on your behalf, and support you on your health care journey.
Our Member Care Services team is also part of Stanford Medicine. They have access to both Stanford’s electronic medical record system and Aetna’s claim system. They can answer questions about your benefits, including share of costs and claims. They can help you find in-network providers, assist in scheduling appointments, and, when appropriate, connect you with other resources such as Care Management.
Questions or concerns?
If you have questions about the plans, need to confirm in-network providers, or need to connect with Care Management, please contact Member Care Services at 1-855-345-7422.